Payment & Pricing

What payments do you accept?

We accept all major credit cards (Visa, MasterCard, American Express) as well as M-Pesa payments. 

Why was I charged customs and duties?

All international orders outside of Kenya, can potentially incur charges such as customs, duties, VAT, etc., upon their arrival in the destination country. These fees are paid to your local carrier or government and are not collected by The Art Carte. As the fees can be unpredictable, we recommend to contact your country's customs office or tax agent for respective charges and rates on an inbound parcel arriving from outside of your country.

 

Payment Security

Card information is not stored in our systems and it remains the private property of the card holder at all times before, during and after the product purchase. All transactions are processed through secure forms of payment which are used by millions of people daily and are heavily encrypted third party-payment processors.

We take many active steps to ensure the absolute safety of your credit card and personal information. In addition to processing all credit card sales via a fully secured and reputable third party payment processor, your checkout experience is protected by the same level of security as used by banks: a 256-bit SSL certificate.

Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. During this process, your data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard and American Express.

 

Shipping & Billing Verification

Kindly ensure that you enter the correct billing address and contact information as it appears on your bank or credit card statement. Transactions may not go through if the information entered does not match exactly what your bank or credit card provider has on file. Some transactions may also be held for further verification by our customer experience team. If you are having issues with your payment going through, please check to verify that your card does not have any international blocks on it. Keep in mind that we are a Kenyan company and some credit card issuers may block transactions outside of your country.

 

Bulk Orders

If you wish to make a bulk order purchase, we are happy to share that we do offer bulk order discount pricing. If you purchase 10+ quantities, you are eligible to receive 20% off our order, and if you purchase 40+ quantities (in increments of 40), you are eligible to receive 30% off your order. Discounts are automatically taken at checkout. 

Please email us at info@theartcarte.com for orders over 100 per product category.