We’re Hiring:
Brand Associate
Location: Nairobi, Kenya
Employment Type: Full-time
Work Arrangement: Hybrid
Function: Brand & Operations
Application Deadline: Wednesday, 21st October 2026
About the Role
The Brand Associate is a hands-on role that combines Operations & Administration with Customer Experience. You will support the day-to-day running of the business and execute tasks across different brand functions.
This role is suited to someone who is highly organised, resourceful, proactive, detail-oriented and comfortable moving between administrative tasks, customer communication and operational coordination.
Key Responsibilities
1. Operations & Administration
- Coordinate daily administrative activities, maintain business records, schedules and documentation up to date.
- Monitor deadlines, follow up on outstanding tasks and ensure agreed actions are completed accurately and on time.
- Prepare routine business documents, reports, presentations and schedules.
- Coordinate meetings, calendars and administrative requirements.
- Maintain action trackers and monitor key deadlines and deliverables.
- Support the implementation of systems and processes that improve administrative efficiency.
- Prepare routine reports and maintain organised physical & digital records.
2. Customer Experience
- Manage customer enquiries through designated channels and provide accurate product and order information.
- Coordinate routine customer requests, order updates and after-sales requirements.
- Resolve routine service matters with established guidelines and escalate appropriately.
- Maintain relevant customer records and monitor recurring feedback.
- Communicate customer insights and service enquiries to relevant team members.
- Support a consistent and professional customer experience across physical and digital touchpoints.
Who We're Looking For
You are someone who enjoys bringing structure, takes responsibility for getting things done and understands that strong operations are essential to a growing creative business.
You should have:
- Experience: 1-3 years of relevant experience in business operations, administration, customer experience, e-commerce, retail coordination or a similar role.
- Organisation: The ability to manage multiple tasks, prioritise effectively and meet deadlines.
- Attention to detail: A careful, methodical approach to records, product information, orders and administrative work.
- Communication: Strong written and verbal communication skills, with the ability to interact professionally with stakeholders.
- Initiative: The ability to identify what needs attention, follow through on tasks and solve routine problems independently.
- Accountability: A reliable approach to responsibilities, commitments and follow-ups.
- Digital proficiency: Confidence using Google Workspace or Microsoft Office, spreadsheets and everyday digital tools.
- Adaptability: The ability to switch between operational and customer-facing responsibilities in a growing business.
Experience with either project management tools, event coordination or working at a retail environment will be an added advantage.
Role Outcome
The Brand Associate should provide a reliable operational and administrative layer that enables The Art Carte to execute its activities with greater structure, consistency and efficiency. Success in the role will be demonstrated through strong follow-through, accurate administration, responsive customer service, effective coordination and dependable execution across brand and commercial activities.
How to Apply
Please complete the application form and upload your resume and cover letter using the link below.
[Apply for the Brand Associate Role → APPLICATION FORM LINK]
Application deadline: [Wednesday, 21st October 2026]
Please note that only applications submitted through the official application form by the stated deadline will be considered.